Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving the data and systems running at scale, and ensures end to end monitoring of applications.
Be part of the rotational weekend support coverage as needed.
Primary point of contact to support incident, problem, change management, risk, vendor and client relationship, internal and external communications, service delivery, lifecycle management and service evolution.
Support administrative functions required to deliver infrastructure inclusive of planning, tracking, ordering, reporting, and consumption.
Accountable for incident, problem, change management, risk, vendor and client relationship, internal and external communications, service delivery, lifecycle management and service evolution.
Plan, track and manage the proper use of technology infrastructure to optimize delivery and cost.
Accountable for incident, problem, change management, risk, vendor and client relationship, internal and external. communications, service delivery, lifecycle management and service evolution.
Advocates for customer base when faced with Infrastructure or Business Critical issues.
Adds to team culture of diversity, equity, inclusion, and respect.
Required qualifications, capabilities, and skills
Internals of distributed Operating System (Windows 2008, 2012, 2016, 2019).
Windows Clustering.
Good knowledge on SAN storage.
Experience in system and software security and entitlements (Windows, Kerberos, WindowsAD).
Experience in SCCM (System Center Configuration Manager), SCOM (System Center Operations Manager).
Experience in Symantec End Point Protection (SEP).
Experience in server hardware.
Experience in end-to-end systems automation and orchestration.
Experience with multiple cloud technologies with the ability to operate in and migrate across public and private clouds.
Drives to develop infrastructure engineering knowledge of additional domains, data fluency, and automation knowledge assessments.
Preferred qualifications, capabilities and skills
Familiar with Agile development process (Devops, Ansible, JIRA, Jules) and automated testing.
Experience working across large infrastructure environments and distributed across multiple data centers.
Experience in Systems and Application monitoring systems and instrumentation.
Proficient in multiple business disciplines/functions.
Develops a mindset for risk and control compliance to departmental and companywide standards.
Prior experience in Resiliency and Business Continuity Planning.
Executes within a client centric environment when working with teams l
